Healthcare & Education Operations Professional

I design structures that connect human experience with systems thinking and enablement, making complex processes clear and scalable.

Hi, I’m Caley — a story seeker specializing in operations & process design.

Throughout my career in healthcare and higher education, I’ve been drawn to the human side of operations: how people do their work, why systems evolve the way they do, and what makes processes meaningful as well as efficient. From supporting clinical teams at OHSU to shaping graduate training operations at Pacific, I’ve learned that listening to stories is the starting point for designing structures that truly serve people.

That perspective — combining empathy with strategic system design — has shaped my approach as an operations professional. I build frameworks that bring clarity to complexity, empower providers and staff, and ensure that systems support the higher purpose they were meant to serve.

Outside of work, I’m a pianist, writer, and runner. I make sense of systems the way I make sense of music: seeking patterns, listening for harmonies, and creating something stronger out of many moving parts.

Career Highlights

Pacific University – Graduate Psychology:
Strengthened practicum operations by creating training resources, feedback loops, and systems that supported over 300 graduate students and clinical supervisors.

Providence Health & Services:
Partnered with leadership to design and implement a multi-hospital logistics center, scaling knowledge resources and workflows for hundreds of nurses and staff.

Vituity:
Coordinated business integrations across a nationwide physician group, aligning systems and processes for an enterprise of over 6,000 providers and healthcare partners.

OHSU:
Provided administrative and operational support for multidisciplinary clinical teams, ensuring smooth day-to-day workflows and compliance.

This just scratches the surface

Keep reading, or connect with me directly!

Success Stories

ProvRIDE Initiative

Partnering with LifeFlight Network and Providence to fill gaps in patient access to non-emergent transport.

Built an MS365 portal integrating data flow automation and team training in two weeks to arrange rides for patients, enabling 1,000+ transports in the first quarter.

Patient Logistics Center Launch

Coordinating launch of a regional hub for 8 Providence hospitals for hospital capacity needs.

Supported a multi-million-dollar launch combining construction, IT, and change management projects to optimize patient flow.

Covid Command Center

Calm under pressure; contributor during chaos.

Supported Providence’s command center during the first surge of the COVID-19 pandemic, triaging calls, updating policy signage, and managing urgent escalations. Collaborated with local health systems to staff mass vaccination initiative at the Oregon Convention Center.

Core Competencies

The skills below reflect how I bridge operations, technology, and training to create lasting impact.

Operations & Training Design: Developing onboarding, micro-learnings, and continued education programs that scale across diverse teams.

Knowledge Management & Workflow Systems: Intermediate in MS365 suite (SharePoint, Teams, Power Automate, PowerApps, Lists) with experience creating automated, user-friendly portals and workflows.

Policy Analysis & Compliance Translation: Converting complex regulatory and institutional requirements into clear, actionable resources and processes.

Process Design & Continuous Improvement: Mapping workflows, analyzing data, and collaborating cross-functionally to improve efficiency in complex environments.

Technology & Tools: Skilled in Google Suite, Canva, Visio, Vimeo, and adaptable to new platforms and software in fast-paced settings.

Learning Management Systems: Experienced with HealthStream and Relias for compliance and professional development tracking.

AI Research & Application: Applying tools like ChatGPT to streamline program design, knowledge management, and operational insights.

What I’m up to now

I recently closed out my role at Pacific University at the end of the 2024–25 academic year and am actively seeking my next role in operations and organizational development — one that aligns with the skills and experiences I’ve shared here. In the meantime, I’m:

  • Expanding my professional toolkit through continued learning in project management, leadership, and emerging technologies.

  • Exploring certifications and training opportunities that support my long-term growth in operations and strategy.

  • Staying engaged in movement and creativity through dance, running, writing, and making music — practices that ground and inspire me.

Where I see my skills making an impact next…

  • Mental & Behavioral Health Operations

  • Healthcare Systems & Administration

  • Healthcare Technology & Innovation

  • Organizational Development & Policy Analysis

  • Operations & Program Management

  • Training & Knowledge Management

  • Compliance & Process Improvement

Get in Touch

Here are some of the ways I could support your team or organization:

  • Process Mapping & Workflow Design

  • Operational Audits & Improvements

  • Training & Instructional Design

  • Project Coordination Support

  • Change Management & Team Support